The customer is ALWAYS right. Right? We have all heard this term coined a bazillion times before. So, you would think that big business would have heard of it, too. But I am pretty sure the idea of customer service is a dying concept. More and more lately, I personally have been crapped on by large corporate businesses. Today, McDonald's and Wal-Mart find their asses in my crosshairs.

Occurrence #1: McDonald's - Tilton, NH – October 29, 2004 - approx. 7:10 pm

It was FastFoodFriday, and the Fredrickville crew consisting of about 13 people piled into McDonald's for some crappy fast food. We were all pretty amped up and after about five minutes of some fooling around and making idiots of ourselves, we went up to the register to place our orders. During this time, Fred and myself started some commotion, we shamelessly were trying to promote the good word of Fredrickville to the masses. But our voices...I mean...I started to get kinda loud.

Then it happened!
The young fat girl working one of the registers exclaimed loudly that “we needed to be quiet so she could take orders.” Now the whole restaurant had stopped what they were doing and were looking at us like a Texas-born Bush supporter looks at a bar of soap. Is this how these people deal with obnoxious customers? I also work in a restaurant, and we NEVER would yell at a customer. You just don’t do that. During the course of the ordering process 50% of the members of the group were yelled at by the b*tches working the counter. Only difference, they didn’t do anything. I wanted to kill.

Occurrence #2: Wal-Mart – Tilton, NH – November 4, 2004 – approx. 4:00 pm

I waltzed into my “friendly” Tilton Wal-Mart, and an old person didn’t greet me. I really wanted a damn sticker.

THE END.

Just kidding, I got a sticker.

I went in to get a can of dust remover for my PC. I took it up to the self-checkout, and scanned it in. The computer then alerted me that it was an “age restricted item.” I wasn’t even thinking about the risk of inhalation. The attendant came over, yet again another young fatty, and asked for my ID. I then showed it to her and said, “Why does this product have an age restriction?” She didn’t answer. So after an awkward pause, I jokingly said, “Watch out, we’re all gonna die from pressurized air!” She then rudely explained it, and cleared me to checkout. I then slid my 5 dollar bill into the cash slot.

Then it happened!
My bill wouldn’t go in, it had been ripped and wasn’t being scanned properly. I tried about ten times to get it to work, and it was hopeless. So I turned to the grazing cow….I mean GIRL and told her the bill was damaged and wasn’t working. She curtly replied, “I’m sorry, I can’t help you.” A little puzzled, I tried again to get the bill to work. Deciding it was never going to work, I turned to her again and said, “No, I really don’t think it is going to work.” Again, she replied “I can’t help you.” Well, excuse me, how dare I ask for HELP from a minimum-wage monkey wearing a blue vest that says “HOW MAY I HELP YOU?” So, for the third time I give old Abe another few tries. Once again confirming it was never going to scan in. So I turn to the girl again and ask to go to another register, and she said “ I CAN’T HELP YOU!” Then she walked to her stool overlooking self-checkout land and put on her crown of dead babies.

A nice man who had seen what happened aided me, and he traded fives with me. He agreed that these people are never helpful.

Why is it that big corporation workers think they can get away with this crap? McDonald's have set their service standards way below that of any other REAL restaurants just because they are the Mecca of fast food service. And now that Wal-Mart has control of America, they think they can just take over Europe. What’s up with that?

These businesses think their “Shit don’t stink” in the words of Outkast. But you know what? Their roses really smell like poo-poo-oo-ooo.

Stumble this article.

FredFredrickson @ 11/05/04 "I haven't been back to that mc donalds either. Nor should you. It's the TILTON NH MCDONaLDS THEY STUPID" cherrybomb @ 11/05/04 "wow.....weird...." Kallie @ 11/06/04 "That bitchy girl at WalMart definitely gets pissed at Jess and I everytime the self checkout doesnt work. Once we put construction paper on the scale right before the thing said "do not place on scale to prevent product damage" and she came over, got pissed and goes "It's messed up because you put construction paper on it!!!!!"" SpIkE @ 11/06/04 "she is an idiot" Almeida @ 11/06/04 "The problem here is the people working in these positions, not the corporations themselves. Speak to any store or district manager about your experience and they'll gladly apologize and offer some sort of incentive to return. In America, $5.15/hour just doesn't pay for labor AND respect. In almost any retail environment, the employees would sooner help a customer shoplift (or do it themselves) than point out one who was doing so. A combination of low pay, low IQ and usually low age does not foster a sense of respect for either the company or the customer." irisangelapearl @ 11/07/04 "I agree with Risley, and to Kallie's comment....that girl is crazy and it's always the same one working there, i mean sure you have built up bitterness and low pay...but i mean, it's bad enough the self check out machine is yelling at me...but then she walks over and makes me feel like i don't have two brain cells...but anywho...oh well, i'm just glad not to be working at walmart or a place like mcdonalds...so goodluck to anyone who can deal with that kind of job." SpIkE @ 11/08/04 "See, these people are employed by the corperations though, it is the corperations job to moniter and correct poor employee behavior before it starts. Smaller businesses, at least the respectable ones, have their employees under control, and if they don't, they fire them. Clearly I am not the only one who has had these problems at these large businesses, so why do the offending employees still work for the corperation? Point is, large or small, a business's number one priority should be customer service, big business doesn't focus on this. I WIN. :-)" FacUtVivas @ 11/09/04 "Having worked retail at home depot, I can assure you that the management is entirely incompetent and apathetic. If you really want to, you can get away with anything in a large retail outlet. It is possible to scam one of these stores out of hundreds or thousands of dollars in one day without risk of being prosecuted." Login to comment...

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