A couple weeks back I ordered some DVDs of my favorite Machinima series "Red vs Blue." During shipping one of the discs came loose and got all scratched up inside the DVD case. I contacted Rooster Teeth about it to see about replacing it. I expected the typical run around you get from companies when it comes to defective products, but instead was surprised by their ability to not suck. Here's the message I got:
Hello Andrew,
We're very sorry that your DVD was destroyed, and a new one will be sent right away. You should receive an email confirming the shipment at the time it goes out. Please keep in mind that this email will contain the new tracking number, but reflect the order as it was originally entered, not what is shipping. Feel free to keep the original, mangled DVD as a trophy and proof of the USPS's incompetence.
We apologize for any inconvenience this may have caused you and appreciate your patience. Please let us know if you have further questions or concerns regarding this.
Thanks,
Chris
Rooster Teeth Productions Customer Service
Not only do these guys know how to do the customer service gig, but it made me laugh. So props to you Rooster Teeth, you win my customer service award.
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