I must send kudos to my favorite customer service experience yet- Today I was on an online chat with Mozy Pro support. I had given an email address, as one was required, so I used my fredrickville email address. Towards the end of the conversation, the rep decided to check out fredrickville (itsatrap!)...

I must post a snippet. And to Kayleigh, whoever you are, whereever you are, please stay this dedicated to customer service, because it's funny.

kayleigh: Your rep is Derrick, and he is actually out for the rest of the day

kayleigh: If you'd like, I can give you the phone number for the person taking his calls

Robbie: sure, will I need to wait till he's in, or is there somebody else similarly informed?

kayleigh: Hm... Mallory should be able to answer all of your questions

kayleigh: if not, Derrick will be back tomorrow

kayleigh: Whatever you would like to do is fine though

Robbie: sure how do I contact mallory?

kayleigh: Mallory's can be reached at [Phone Number]

Robbie: thank you

kayleigh: 17 Fudge Rounds?!

kayleigh: Holy cow

Robbie: haha

Robbie: yes, it's a hard record to break

kayleigh: Have you ever tried the gallon challenge?

Robbie: with milk

kayleigh: Yep

Robbie: I haven't, don't people get sick from doing that?

kayleigh: Yes and no

kayleigh: Don't ppl get sick from eating 17 fudge rounds?

Robbie: yes, I was very

Robbie: but it was worth it!

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the_legacy @ 09/17/09 "Hahaha, this is amazing! I wonder how many people they have random conversations with. I feel like this needs testing..." Login to comment...

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